Geotab

Frequently Asked Questions

If you don’t see your question, send us a quick note at [email protected].

Software-Related Questions
I am having issues logging into Geotab, what next?

If you are having issues logging into Geotab click the question mark next to Password. Next you will need to enter your username (normally an email) and the database name you login under. If you are unsure, please contact [email protected] or at 972-546-3878

Why am I not able to see the vehicles on the map?

If your assets are not appearing on the map please go the top of the map screen and navigate to the search bar. Next to the search bar there will be an upside down triangle. Please ensure the desired vehicles are selected. If you are still having issues please reach out to our support team!

How do I add fuel tracking for my Drivers?

Click here for the full how to article on activating fuel tracking on Geotab. Your drivers will need to utilize the Drive App from Geotab in order to track fuel. You can get this as a Free add on for Geotab Regulatory Plans & Up.

How do I add a user?
  1. From the main menu, select Administration > Users
  2. Click Add
  3. On the Add User pageEnter a unique username or email address
    • Note: Reports/notifications and the Forgot Password feature can only be sent if an email address is used
  4. Fill in First name, Last name
  5. Keep Authentication type to “Basic Authentication”
  6. If an email address was entered, set Force password change on next login to Yes
    • This will send a password reset email(This link will expire 1 hour from when it was sent)
  7. If a username was used, set Force password change on next login to No
    • Enter and confirm the password
  8. Set Security clearance based on preferred clearances
  9. Set Data access to applicable Group
  10. Enter any Designation, Employee Number, or Comments (if necessary)
  11. If the user is a driver, please proceed to How do I make a user a driver in MyGeotab?  and How to setup a driver to meet ELD compliance regulations?
  12. Click Save

If you would like to learn how to customize the security clearances, you are unable to create a user, or receive an error message, please contact our Support Team.

How do I setup a zone?
  1. Navigate to Map>Map.
  2. Click Add Zone.
  3. Search for the address in the Text Box.
  4. Click on the map to create the zone’s perimeter.
  5. Close the zone by clicking back on the first point added.
  6. In the Zone Edit page, enter a desired name and other information as necessary.
  7. Click Save.

​If you need further assistance please contact our Support Team at [email protected] or call (888) 546-3878

Device-Related Questions
How do I install a Geotab device?

A Geotab device is easily installed into your OBII port. If you have a larger commercial truck, it might require a harness. If you need help with installing a device you can visit the Geotab Install Guides page or contact [email protected] or call them at (888) 546-3878

My device is beeping, why?
There are a few reasons a device could be beeping:

When a device is first installed it will begin beeping. Once the device connects to network and all the lights are steady, the beeping will stop.

The devices are able to be setup for driver feedback. This means that, depending on security clearance, a user may go into the vehicle and change settings. IE, if the driver does not put their seat-belt on if they pass a certain speed limit, the device will beep to remind them.

An alert is also able to be setup under and exception rule. IE, an exception rule could setup to cause a device to beep in the driver goes 10 or more over the posted speed limit.

If the device is not able to connect to cellular network, it will beep 4 times to notify the driver.

If I am not connected to the GPS network, what happens?
A Geotab devices depends on GPS network to determine the location and speed of the vehicle. Please keep in mind, a GPS connection is needed for the device to detect the date and time correctly on its first ever report. If the device is not able to connect to the GPS signal, it will not be able to record any trip information.
How do I know if the device is installed correctly?
A Geotab device has 3 lights on it, if they are on and steady, the device should be reporting correctly:

Red: The device has detected ignition and the the vehicle has power

Green: The device has connected to cellular network

Blue: The device has found and sis able to ‘latch’ onto the GPS satellites

What happens if I put my device in another vehicle?

We recommend unplugging the device from the Geotab database, if you are going to physically unplug it. Please remember the device number and add it back into the system. Once the device is back into the system and physically plugged into a vehicle, the vehicle information will automatically generate once the vehicle begins taking trips.

If you would like help learning how to do this please reach out to our Support Team at (888) 546-3878 or at [email protected]

Will the Geotab device drain my battery?
When the vehicle is not turned on, the device goes into sleep mode and will only draw 5mA of current. Normally a battery has a capacity of 50 Ah, this means it would take over a year before the device would come close to draining the vehicle’s battery.
How does the Geotab device determine my direction change?
The accelerometer in a Geotab device calibrates once the device is installed in a vehicle. The device also calibrates itself frequently to ensure it collect the appropriate information. Once the accelerometer is calibrated, it measures the way you drive by detecting movement.: positive value equals acceleration and negative value equals deceleration. This also helps to determine driving: hard breaking, harsh acceleration, harsh cornering, etc.
What devices are supported by Geotab Drive HOS/DVIR?
Geotab Drive is available on Android and iOS devices. Geotab Drive is compatible on connected Android devices running version 4.4 or later. Geotab Drive is also available on Apple mobile devices running iOS 8.0 or later.

For more information regarding this questions, please visit Geotab’s FAQ page.

I need to show my logs to the law enforcement officer during roadside inspection, how do I do this?
When in the Geotab Drive Application, please navigate to the Dashboard (home screen) > Scroll to the bottom of the page and select the magnifying glass that says inspection. From here please enter the officer code or comments and select desired transfer method (Email, web, print).
Support-Related Questions
Do you provide 1-on-1 training?

We do provide 1-on-1 training! Please fill out the Training Request Form or [email protected] to help set up a time and date that is convenient for you!